ANNUAL REPORT 2018-2019
President’s Message 2 Programs & Services 3 Selected Highlights 5 Key Partners & Funders 8 Governance 9 Board of Directors 10 Financial Review 12 Auditor’s Report 14 Credentials 16
ANNUAL REPORT 2017– 2018
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PRESIDENT’S MESSAGE This is my second year as President of Spinal Cord Injuries Australia. Over this period I have watched with great pride the visible outcomes of the organisation, such as increasing our membership, and the continuous dedication to enhancing our services in support of improving the lives of people with spinal cord injury. One of the greatest achievements was the launch of our new website, with a clear focus on user experience and a more prominent presence of our services.It features informative videos and a new online Community Forum. It is now also optimised for mobile devices, offers secure online donation options, and is integrated into our CRM platform.
PROGRAMS & SERVICES HIGHLIGHTS Peer and Family Support The Peer and Family Support program continues to go from strength to strength as the team grows, offering lived experiences to injured clients in both the spinal units of Sydney and the wider community. Knowledge and skills form the basis of this Program, which is delivered weekly through various education sessions. The suite of social events is expanding as are the recreational programs; such as wheelchair skills and community (regional) supports. The Program has also evolved to offering better supports for families with the introduction of the Family Forum sessions.
In launching a new website the Board made the decision to cease the publication of ACCORD magazine. The decision was driven equally by both cost and a perceived change in reader habits and expectations. An email version of the magazine will take its place, to stay in touch with our wonderful members and supporters. Well known comedian and The Project presenter, Tommy Little, embarked on the biggest challenge of his life by running the Antarctic Ice Marathon and raising an unbelievable $105,000 for research into finding a cure for spinal cord injuries. We are extremely thankful for this wonderful support and look forward to working closely with Neurascience Research Australia, who are the beneficiary research partners. Earlier in 2019, SCIA received word that we were to be bequeathed a home in Bunbury, Western Australia. This extremely generous donation was unexpectedly realised recently with the unfortunate passing of our benefactor. The designated purpose of the property is something the Board has yet to discuss.
NeuroMoves NeuroMoves is an innovative, holistic, evidence-based exercise and therapy service designed for people living with a spinal cord injury and other neurological conditions. The clinical focus is to improve a person’s quality of life through increased mobility and function. The service is delivered by experiences physiotherapists and exercise physiologists with specialised equipment, at eleven sites around Australia.
SCIA’s merger with Ability Advocacy was completed in March. This brought to a close many months of discussion and negotiation which will strengthen the availability of our services to members in the Lismore area of northern NSW. Also after months in the pipeline, SCIA recently took possession of a home in Belmore kindly gifted to us by the St George Association. In the near future the Board will consider various options and proposals for this property while giving due respect to the ethos of the benefactor organisation. Another change this year was the retirement of our Chairman, Mark McCauley. Mark achieved the respect of many people at all levels for his knowledge, integrity and commitment and on behalf of the Board and SCIA staff, I would like to thank him for his contribution and wish him a long, healthy and happy retirement. The Board appointed Michael Rabbitt as the Chairman, and we look forward to working with him towards growing SCIA. On behalf of the Board, and as a member of SCIA living with a spinal cord injury, I’d like to thank all our staff and volunteers for their hard work and commitment. The last financial year has required prudent financial management, but our reputation in our area of expertise has kept us strong in the marketplace. We can be grateful to our staff for that. Thank you!
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PRESIDENT
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We continue to work hard across systemic advocacy, having written submissions for a number of state and federal government inquiries and reviews across the NDIS, NSW disability advocacy funding, and the Royal Commission into Aged Care Quality & Safety. A big win that we contributed towards was the announcement of a range of disability-related health supports such as diabetes management, catheter services, wound care, respiratory support and podiatry.
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ANNUAL REPORT 2017– 2018
SPINAL CORD INJURIES AUSTRALIA
Christine Tink
Advocacy and Policy This year marked another huge year across the Advocacy and Policy team. For our individual advocacy, we added another permanent team member (taking the total to 5), which will increase our capacity to assist people. We achieved some positive outcomes for our clients; of particular note this year were some big wins through the Administrative Appeals Tribunal for those pursuing matters related to the NDIS, including assisting two individuals getting access to the scheme who were previously denied.
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PROGRAMS & SERVICES HIGHLIGHTS Contd... NDIS Advice, Support Coordination and Plan Management Our Support Coordination and Plan Management services really flourished the last year. Even with the unfortunate closure of the regional office in Mudgee, there continues to be high demand for our services in other areas and as a result the team has grown across the state. We now have 15 staff across both services, with the prospect of appointing another staff member. The team also delivered over 11,000 Support Coordination hours to over 500 clients across the state. We look forward to another successful year of service and expect to see our services grow across the state and further into other parts of the country.
Employment Services Over the past year we have spent a significant amount of time developing our end to end employment support service delivery model, which focuses on early stage support for newly injured clients, with support provided all the way through to starting a new job and beyond. From a candidate support perspective, our Social Enterprise has also been focused on engaging with a larger number of people with a physical disability who have an interest in employment related activities, while on the employer side we have been working hard to develop key relationships with organisations such as the Roads and Maritime Services (RMS) to increase the pool of vacancies that are available to people with a disability, within disability-friendly environments. This will provide a positive starting point for someone on the return to work journey following injury. During this time we have piloted a partnership with Royal Rehab’s In Voc vocational counselling service, and have now successfully placed one referral into a job with the RMS.
133
26%
staff
have a disability
22% 2,302
hours
NDIS Plan Management and Support Coordination clients
15 staff
262 239 45 active clients using our occaisional emergency care service
an increase of
of free initial assessments
23,514 hours of exercise therapy
21,416
Customer interactions
Accommodation
Plan Management Support Coordination
30 of those are accessing it under the NDIS
(11 over 65 yrs and not eligible)
Peer Support
500 30,000 hrs of clinical supervision of more than 500 students from 14 universities
Our members and clients spent
12 nights / month
in our short term accommodation for respite stays
Advocacy
+34
clients in the community
29
Individual advocacy cases
+ 33 NDIS APPEALS CASES
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ANNUAL REPORT 2017– 2018
SPINAL CORD INJURIES AUSTRALIA
433
501
in spinal units
4
52
Our members
NeuroMoves staff
Community Services
support clients
4
NeuroMoves
members
120 peer
Accommodation Fully accessible accommodation provides a real-world space to re-learn skills and regain independence, outside of the hospital support system. SCIA accommodation, in both Sydney and Perth, is also available for respite purposes, or when visiting Sydney for medical appointments.
Women make up 65% of our leadership team
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ANNUAL REPORT 2017– 2018
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KEY PARTNERS AND FUNDERS
GOVERNANCE
SCIA strives to engage and work with organisations that share similar values, vision and culture and we pride ourselves on creating tailored mutually beneficial partnerships. We believe this will lead to the best outcomes for our community and will give us the best chance to facilitate real change.
Spinal Cord Injuries Australia (SCIA) places a very strong emphasis on its governance practices.
We are extremely grateful to these organisations that support our services.
SCIA adopted a new constitution, based on the ACNC (Australian Charities and Not-for-Profits Commission) Model Constitution, at the 2016 Annual General Meeting. The majority of the Board by number must comprise persons that have a Severe Physical Disability. As at June 2019, the Board comprised of nine people. Seven of those have lived experience of spinal cord injury, and six are current wheelchair users. The Board and various sub-committees meet monthly.
SCIA’s Quality Management System is governed by the following controls: • SCIA’s Constitution • SCIA Board Bylaws • Disability Inclusion Act 2014 NSW • Disability Inclusion Regulation 2014 NSW • N ational Disability Insurance Scheme Act 2013. This is the legislation which establishes the National Disability Insurance Scheme (NDIS) and the Agency known as the National Disability Insurance Agency (NDIA). • N DIS Rules. Sets out the detailed operation of the NDIS. • N DIS Rules Practice Standards. These are the standards to be met by registered NDIS providers to provide support and services to NDIS participants. • N ational Standards for Disability Services. • W ork Health and Safety Act 2011 (Cth) Commonwealth • W ork Health and Safety Act 2011 NSW No 10 • P rivacy Act 1988 (Cth) Commonwealth
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• Anti-discrimination Act NSW 1991
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Christine Tink, President
Christine is the owner of an Australia-wide interiors and homewares business, selling to retail customers online; and directly to commercial customers. With a lifelong career in the fashion trade, and currently employing over twenty staff, Christine is fully engaged with the needs of modern business. A motor vehicle accident in 2008 left her with a C4/ C5 spinal cord injury. Michael Rabbitt, Chairman
Leesa Addison
Leesa is a digital product and business transformation consultant, former Chief Information Officer and senior executive with 25 years’ experience working in technology and innovation. She has worked as a CIO for both membership and disability organisations, with broad experience working across all types of business structures and sizes. She assists organisations to identify and develop new products and solutions and builds technology environments focussed on transforming business models, operating environments and managing enterprise risk.
Robert Vander Kraats
Michael has an extensive corporate career in the insurance industry at IAG and NRMA, which gives him a strong understanding of the needs of member-based organisations. His wealth of experience includes managing profitable portfolios, leading teams of people and developing and implementing strategy. Michael became a paraplegic as a result of a compensable work accident in 1992.
Robert is a fully qualified physiotherapist, having previously owned and directed three physio practices. He has also served as a committee member of Sports Physiotherapy Australia and as a Board Member of HeadWest. In 2015, Robert suffered a stroke and as a NeuroMoves client, he is very keen to use his skills and experience to assist with the continued development of the NeuroMoves strategy.
Stewart Calderwood
Paul Crake
Stewart’s corporate background is in the finance sector and he has more than 25 years’ experience in London and Australia, currently with Ord Minnett. Stewart brings to SCIA client relationship management experience across a wide range of institutional and corporate clients. Stewart became involved with the Back Up Trust, a UK charity, after a diving accident left him temporarily paralysed.
Paul is the Director of Total Ability Pty Ltd, which supports people in the disability community with all aspects of driving and vehicular access. Through his previous role at KPMG he has in-depth knowledge of industry funding arrangements, working with the NDIS both from a participant and provider viewpoint, and developing viable business models in the Australian disability space. Paul became a T4 paraplegic after being blown from his racing bike into a fence post during a cycling race in New Zealand in 2006.
Brett Stevenson
Brett has owned and run an independent business offering grain marketing and price risk management services to Australian farmers for over twenty years. Long-term committed client partnerships are the core of the business. Prior to that he spent time with Dalgety in commodity futures, and financial markets with ANZ, Midland and Swiss Bank Australia. Brett’s spinal cord injury, resulted in C5/C6 incomplete quadriplegia.
George Panos
George is the CEO of Mcgregor Coxall, multi-disciplinary design firm. He has extensive business, commercial and operational experience across several industries. George previously worked for companies such as PwC, CSR, GUD group and Boral. He is a qualified accountant, lawyer and has completed an MBA.
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Chris owns and manages an accessibility consultancy, occupational therapy service, and a start-up rehabilitation platform that utilises sensor technology.He has also held numerous management roles and worked at SCIA for ten years, has a background in IT, and is a current Board Member at Wheelchair Sports NSW. Chris is a T6 paraplegic after a motorcycle accident.
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Chris Nicholls
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Statement of Profit or Loss and other Comprehensive Income as at 30 JUNE 2019
Statement of Financial Position as at 30 JUNE 2019
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*Notes referenced in the Financial Review form part of these financial statements and appear in full at scia.org.au/annual-report
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Statement of Cash Flows as at 30 JUNE 2019
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• Australian Charities and Not-forProfits Commission • Entity: Registered Charity • Sub entity: Public Benevolent Institution • O perating in New South Wales, Australian Capital Territory, Victoria, Queensland, South Australia, Western Australia
• Australian Securities & Investments Commission • ACN 001 263 734 • ABN 93 001 263 734 Previous names: • Spinal Cord Injuries Australia Limited • T he Australian Quadriplegic Association (22 November, 1974)
• Australian Taxation Office • Deductible Gift Recipient (DGR)
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1 Jennifer Street Little Bay NSW 2063 PO Box 397 Matraville NSW 2036 T 1800 819 775 E info@scia.org.au � scia.org.au ABN 93 001 263 734